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Terms and Conditions

 Vaccination Information

  • All animals must be fully inoculated. 
  • Vaccinations refer to annual booster shots and Kennel Cough Vaccination. 
  • Kennel Cough Vaccination must BE GIVEN NO LESS THAN 21 DAYS prior to arrival if vaccination has lapsed or is being given for the first time. 
  • We reserve the right to refuse admission to any animal on arrival if proof of vaccination cannot be obtained at check-in. 

Medical and Pet Health

  • All pets’ previous and present medical conditions must be disclosed on arrival and any dog with a pre-existing medical condition, including anything musculoskeletal related, will need written veterinary guidance of fitness to board and medication directions were required.  Any medication will be given as per instruction. It must be understood we are NOT a Veterinary Kennel. 
  • Ensure your dog/s have been treated recently with Flea and Worm treatments as recommended by your Veterinary Practice. This does not include the over the counter preparations. 
  • Awareness of when your bitch is due in season.  If a bitch is thought to be due to commence a season, we MUST be made aware of this. 
  • If your pet requires veterinary attention for any reason, we will endeavour to use the owners preferred vet, however if this is not possible we reserve the right to use our own local practice.
  • Any veterinary and transport charges will be passed on to the owner on their return.
  • Please note, dogs showing signs of a contagious disease i.e. Ringworm, Fox Mange etc will not be accepted for boarding. 

Charges

  • Charges commence from the day of arrival (regardless of drop off time), until 10.30am on the day of collection. 
  • When collection is in the afternoon opening period, your bill will include that days charge. 
  • All days booked will be charged, refunds will not be given for early collection. 
  • A non-refundable deposit of 20% of your total bill is required to secure your booking. 
  • Food, Bathing/Grooming and Transport are not included in the Boarding Fees. 

General Rules

  • Bookings and enquiries can only be made by ringing the office number
  • Pets can only share accommodation if they are from the same family and it is part of their usual  routine. This is at owners risk and owners must sign to this effect. 
  • Animals left for fourteen days after departure date without communication will be considered abandoned. 
  • All belongings left with animals (i.e. leads, toys, rugs etc) are left at owners risk. 
  • Please note that we try to encourage all our customers to view the kennels before the date of the first boarding. However this must be done prior to busy periods. (ie May – end of September) 
  • During peak periods animals must be collected on the stated dates. 

Pet Behaviour​

  • As a matter of course, Peatlands Kennels does not accept any dogs for boarding displaying any of the following behavioural issues due to the increased health and safety risk to itself/other pets or staff: 
    • Any dog showing separation anxieties. 
    • Any dog showing signs of stress.
    • Any dog showing signs of destructive behaviour.
    • Any dog displaying forms of aggression or bite responses. 
    • Any dog that displays excessive barking. 
    • Any dog displaying extreme resource guarding. 
    • Any dog displaying anxieties or nervous behaviours. 
    • Any large breed dog found to be overly boisterous/bounding and overpowering staff.
  • Owners will be advised of such behaviour on return and will be excluded from future stays. 
  • Peatlands Kennels reserves the right to refuse boarding for any pet at any time based on potential health and safety concerns for the pet itself, other pets boarding or staff. 
  • Incessant barking is not tolerated at Peatlands Kennels and will be carefully managed using simple voice commands and positive corrective instruction.  If after a period of settling in and training a dog continues to incessantly bark, owners will be advised of such behaviour on return and they may be excluded from future boarding. 
  • Un-neutered male dogs over 12 months will be continually assessed on each stay. This is to ensure there are no displays of aggression/dominance to other dogs or staff. Owners will be advised of such behaviour on return.    ​
  • Every effort is made to control aggression and negative interactions between dogs at Peatlands Kennels, but owners must be aware that on occasion this is unpreventable due to canine behaviour and your dog may on occasion succumb to an injury such as a scratch, bite or cuts, this can happen even during general play! 
  • A 2-strike system is in operation for dogs showing aggressive intent towards any other dog or person. If any dog has two incidents of aggression ('Gross Misconduct!'), they will be excluded from socialising and play time with other dogs. Owners will be informed on their return and may be excluded from future stays for their own and other dogs’ safety until these behaviours have been addressed by the owner. 
  • While ever effort will be made to help your pet settle in, a boarding environment is not for every pet. We reserve the right to refuse any pet not suitable for boarding.

​Pet Check-in

  • Certificate of inoculation must be shown upon arrival. (Health passport) 
  • Owners should supply their own pet food. This is to ensure that your pets dietary requirements are maintained. 
  • All new customers will be required to complete New Pet Registration form which includes general details about you and your pet/s. This also includes the full list of our terms & conditions and consents to which you must agree to and sign. 
  • Honesty about your pets personality and training levels, (house trained, chewing, aggression etc) is important.
  • No pet can be accepted without an emergency contact name and number. This is required in case your pet does not settle and needs alternative boarding arrangements. This may entail the owners veterinary practice providing alternative arrangements. (Any charges incurred will be passed onto the owners on their return.) 
  • After checking in and paying the boarding fees, all animals will be taken by our kennels staff.  No owners will be allowed to put their dog into their kennel, as this can cause unnecessary stress to your pet. 
  • Consent must be given for your dog to socialise.
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